Raine Patrick, Billing and Customer Support Agent at Hello Health
I am fairly new to the Hello Health Support team as I have only been here since June 2019. I am loving working with everyone here and enjoy providing support. My job here is to provide customers with support when they have questions or concerns. I also work on billing support.
I have currently completed a diploma in Culinary Management, a diploma in Business Accounting and a certificate in Office Administration at St. Lawrence college. These programs have provided me with so many great skills that I can use while working at Hello Health. The accounting program has provided me with the knowledge on how to deal with billing inquiries and my Culinary Management and Office Administration programs have allowed me to gain valuable skills in customer service. Also, while in college I worked in customer service roles helping people with their questions and concerns which provided me with great customer service experience to use toward my role here at Hello Health.
Working for Hello Health has definitely been a great experience so far. Every day is different, and it teaches me many things that I might not have necessarily known. When I get stuck, I have an amazing team that is willing to help me figure things out. Outside of work, I enjoy spending my time with my family and travelling to visit them. I also enjoy relaxing on the couch watching movies with my fiancé and going on car rides with him. I am originally from Ontario but moved to Quebec with my fiancé as his career brought him here and I am enjoying learning new things about the province I am in.
My motto in life is to take it all one day at a time and enjoy the journey as there is no point in worrying about the past.