The Hello Health Express — November 2013

Nat Findlay, C.E.O. Hello Health, Inc.

Hello from the CEO, Nat Findlay

Hello! We hope you’re enjoying the fall weather, and preparing for the upcoming holiday season. Spending time with family, watching football, seeing friends ndash; these little things make big differences in our lives. It was the “little things” we were thinking of when we rolled out the most recent version of the Hello Health platform. We made so many small updates and enhancements to Hello Health, we had to give it a special name at HH HQ: ImprovementFest! And those “little” changes went a very long way! All of our recent upgrades were based on suggestions and requests from you, the Hello Health User Community. The work we’re doing is inspired by the work you do, every day. We’re hoping you’ll make use of the Hello Health User Community and Exchange, detailed below. It’s a way for us to learn from you, and a way you can learn from your professional community using Hello Health around the country.

Did you catch the announcement about our upcoming integration with CollaborateMD? We’re thrilled to have this partnership in place. We know it’s something our customers have been waiting for: an easy-to-use, complete clinical and medical billing solution that is free and well-suited for small- to medium-sized independent medical practices. Read more about it below.

As always, we want to hear from you. Please don’t hesitate to get in touch with our Support team should you need help or have any questions.

Nat Findlay, C.E.O. Hello Health, Inc.

Nathanial Findlay

C.E.O. Hello Health, Inc.

Hello Health User Community Exchange

Log in and Speak up

Our new Exchange forum, part of the updated Hello Health Support site, is a place for all members of our user community to ask questions, share opinions and, hey, let off some steam about your daily dealings with patients, practitioners and technology. We’re all in this together, after all. The Exchange is a new feature and we’ve kicked it off with a few starter topics, but we want this to be a place that you feel welcome to open your own discussions. Our Support team will be around to answer questions and address any needs that arise. This is how we learn from each other – through quick questions, newsflashes, deep dives and, frankly, the occasional rant. Our User Community is made up of diverse professionals from all practice sizes and types, all across the U.S. It’s good to know you’re not alone, right?

Hello Health User Community Exchange

Currently trending topics

  • Hello Health + CollaborateMD
  • Goodbye Post-Its, Hello Task Engine!
  • Delete vs. Archive: Where is delete feature needed?

Best Practices

Best Practices

Congratulations to Hello Health’s Top 3 Practices of October 2013! These practices are making the most of the revenue-producing opportunities Hello Health provides:

  • Lawrenceville Pediatrics (Georgia)
  • Family Medical Group of Manhattan (New York)
  • Lake Vista Pediatrics (Louisiana)

Tips and Tricks

Tips & Tricks

We hope you’ve thoroughly checked out the list of improvements in the latest platform release. Below are just a few highlights. Find a full list here.

Sticky Note


  • Made a mistake while editing a multi-line text field? You can now undo your changes!
  • You can share Addendum Notes with your patient.
  • When looking at closed Visit notes, the description of procedures are now displayed along with the codes.
  • When looking at the EHR Snapshot in a Visit documentation, codes for each condition are displayed along with their names.
New Templates

New Templates are now Available

  • Patient Instructions (when booking an appointment)
  • Notes section of Blocked Time and Out of Office events
  • Description of Custom Events
  • Message for Patient Education

Matt Post, Implementation Manager

Say Hello to: Matthew Post, Implementation Manager

Toledo, Ohio

When did you join Hello Health?
May 2012

What is an opportunity/challenge that you face every day in your job?
My favorite challenge is getting humans and machines to play nicely together. These are two extreme opposites that, by nature, should not work together at all. But when they do, they have incredible potential. My favorite “tech quote” is from Steve Jobs: “it’s technology married with liberal arts, married with the humanities, that yields us the results that make our heart sing.” This is why I love my job. Seeing the realized potential when a brilliant doctor and a great product like Hello Health can provide the highest level of care for a patient. It is amazing -- even more so when months earlier that provider was telling me how much they hate computers and how they are overwhelmed with the thought of learning a new system. Most people did not go into medicine to use computers. I have a tremendous amount of respect for those who take on the challenge of implementing a new system that will improve their practice and enjoy working with my team to help them achieve this goal.

What is something you’d like all Hello Health customers to know about HH?
I like to tell everyone that we are a team. Everyday, we are in this together. We are not a product that you buy and take home and then never hear from us again. We want to see you succeed. Even if you are a small operation, the day you implement Hello Health you have added our whole crew to your practice and we have added you to our group. We would not be in business without each person that has a login to Hello Health, and we all work to help you succeed. We have been there with practices during sickness and hurricanes, and they have been there with us through bugs and server latencies. So, as I tell each new Hello Health user when I meet them, it’s great to have you on the team.

Do you have a professional hero?
Thomas Edison

Tell us something that not many people know about you.
It’s embarrassing, but I still like to Rollerblade.

Favorite movie of all time and why?
The Royal Tenenbaums. It reminds me of being a child in a funny way.

Matthew Post, Implementation Manager

Matthew Post

Implementation Manager

Other Hello Health News

Hello Health News

First No-Cost, Combined EHR and Medical Billing SolutionFirst No-Cost, Combined EHR and Medical Billing Solution
Hello Health and CollaborateMD have announced the integration of Hello Health’s no-cost electronic health record (EHR) and patient portal with CollaborateMD’s affordable medical billing and practice management system. The partnership marries Hello Health’s one-of-a-kind business model with CollaborateMD’s robust claim management functionality, for an easy-to-use, complete solution that is free and well-suited for small- to medium-sized independent medical practices.

CollaborateMD provides a full-featured online medical billing and practice management solution with claim scrubbing, financial diagnostics, central business intelligence and other tools that help users accelerate the claim adjudication process and reduce accounts receivable.

SoftwareAdvice: survey of Electronic Health Record software usersRefer a physician: 1,000 good reasons
Need a reason to refer a physician to Hello Health? Here’s 1,000. $1,000 for a referral to a physician within our candidate profile.*

As our user community grows, Hello Health will continue to thrive. You’ll benefit from improvements to the platform, new and enhanced services, and even more tools to positively impact your bottom line. Add a $1,000 bonus and you can’t lose. Just refer a colleague and, if they join the team at Hello Health within six months of making contact, we’ll send you a check in the amount of $1,000. So, what are you waiting for? Contact your Hello Health sales executive with your referral today!

* Referred physician must have an established practice and be one of Hello Health’s targeted specialties. Referral cannot be a current or prior contact of Hello Health. Referral may have no EMR or be actively seeking to replace an existing EMR. Referral must close within 6 months of Hello Health receiving the contact. Sales executive will confirm contact eligibility with the doctor upon receipt.

SoftwareAdvice: survey of Electronic Health Record software usersSurvey says… is conducting a survey of Electronic Health Record software users. These types of surveys are valuable to the future of independent physician practices as EHR platforms continue to develop. It only takes a few minutes! Let them know how things are going.

The Hello Health Best Practices Webinar Series Catch the replay: Best Practices Webinar Series
The Hello Health Best Practices Webinar Series is catalogued on our Support site and available at any time. Recent topics include:

  • September: E-prescribing
  • October: Taking a Shortcut: Some Hello Health Tips and Tricks

Best Practices webinars are held each month, hosted by members of our Physician Services and Support teams – the experts! Look for webinar announcements in your inbox and feel free to join, ask questions and learn from the best.

Industry News

Industry News

National Increase in e-RXNational Increase in e-RX
E-prescriptions are on the rise among the medical community, and not by just a little. According to a study published by the American Journal of Managed Care, e-prescribing by physicians increased an amazing 41 percent between 2008 and 2012. This means that just over half of all American physicians are utilizing e-prescriptions on a regular basis, with more expected to follow. Via HiTech Answers.

Medicaid Pay for Primary Care Now at Medicare LevelsMedicaid Pay for Primary Care Now at Medicare Levels
The health insurance exchanges under the Affordable Care Act (ACA) may have stumbled out of the gate this month, but another aspect of the law is finally on track: As required, Medicaid programs in nearly every state have raised physician reimbursement for primary care to Medicare levels. Via Medscape.

Get social

Get Social

Are you linked up with Hello Health’s social media outlets? Find us at and for the very latest news and announcements.

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